Terms & Conditions

At Mucky Paws Salon your animals’ happiness and wellbeing is our number one priority and we would always treat your animal as one of our own.

1. You the owner agree to give us the Mucky Paws Salon staff authority to proceed and do all of the following to your animal:-

*Ear hair removed
*Ears cleaned
*Nails trimmed
*Bathing in suitable shampoo/conditioner
*Blow dried
*Styled and trimmed to your requirements

2. You agree that in the situation where your animal becomes aggressive towards a member of staff, we may no longer be able to continue to groom your animal; your animal will be returned back to you, even if we are not able to complete the whole grooming.

3. You understand that if you are more than 15 minutes late to your appointed time, you will have to be rebooked for another time, as your appointment would conflict with other client’s time.

4. In the event that you fail to attend your appointment twice, without informing us before your appointed time, we will then require a 50% deposit that is non-refundable but will be taken off your next appointment if you arrive.

5. You fully agree that, animals are animals, and when mixing live sudden moving animals, with sharp scissors, there is always a possibility, that your animal could get nicked. In this unlikely event, you do not hold Mucky Paws Salon responsible in any way. In the very extremely rare sad event that your animal may become, ill, suffer fatality, or injuries to his or herself in any shape or form, you do not hold Mucky Paws Salon responsible whatsoever.

6. We at Mucky Paws Salon always use, high quality products, without harmful chemicals in them. We always try to use the best suitable shampoo for your animals’ individual skin and coat type, however, there is always a small risk that your animal maybe allergic to the shampoo products. In this event, you the owner do not hold Mucky Paws Salon responsible and understand this fully.

7. We do not tolerate any stress, abuse, harassment, or violence to any member of our staff. If this is the issue, your animal will be returned to yourself and you will be asked to leave the premises. We at Mucky Paws Salon would hold all rights to keep full payment. All future bookings will instantly be cancelled and deposits are non-refundable.

8. We at Mucky Paws Salon reserve the right to refuse entry to any animal at our discretion.

9. It is you the owners’ responsibility to inform us of your animals’ relevant medical history, or any medication your animal may be currently on. Or any skin tags, warts, sore patches, or abrasions. You the owner must inform us upon arrival. We Mucky Paws Salon will not be held responsible if you the owner fail to do so.

10. In the event of your animals ear hair being removed you are fully aware that the disturbance of the hair being removed could cause your animal to shake his or her head, as it is an alien feeling to them.

11. You also agree that if your animal is matted, and we are unable to brush the matts out, or it would cause too much discomfort to your animal, you agree for the matts to be clipped away. We at Mucky Paws Salon will always try to contact you via phone call beforehand, but if we cannot get in contact with you, or you do not answer, we will proceed with clipping.

12. We at Mucky Paws Salon always try to achieve the desired look you the owner are after, but if this is for whatever reason not possible, you do not hold Mucky Paws Salon responsible. We at Mucky Paws Salon remain to hold the rights to full payment.

13. You the owner agree to our company policy in regards to our retail items. We do not refund but only exchange. You the client must contact our parlour and speak with a member of staff within 48 hours of purchase. Anything after that time would not be eligible for an exchange. Items that are exchanged must be in a re-saleable condition. Any items that are not will be refused exchange.

14. The Salon is closed Sundays, Mondays, Christmas Day, Boxing Day and New Year’s Day. Therefore animals cannot be groomed on those dates. Animals must be collected and delivered only during our opening hours and days.

Monday – CLOSED
Tuesday – appointments by arrangement
Wednesday – appointments by arrangement
Thursday – appointments by arrangement
Friday – appointments by arrangement
Saturday – appointments by arrangement
Sundays – CLOSED

Please note that calls and contact will ONLY be able to be made to Mucky Paws Salon on our working days.

Website Terms and Conditions


By using you agree to be bound by these terms, which shall take effect immediately on your first use of muckypawssalon.com. If you do not agree to be bound by all the following terms please do not access, use and/or contribute to muckypawssalon.com. Mucky Paws Salon may change these terms from time to time and so you should check these terms regularly. Your continued use of muckypawssalon.com will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using this website.

Use of the Mucky Paws Salon website (muckypawssalon.com)

You agree to use muckypawssalon.com only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of muckypawssalon.com. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within muckypawssalon.com.


Mucky Paws Salon has tried to ensure that the contents and information it provides on its website is accurate at the
time of posting. Unfortunately, it cannot guarantee the accuracy of contents or information contained in its pages and any person using information contained in them does so entirely at their own risk. Mucky Paws Salon reserves the right to make changes without notice.

Copyright and use

All text, images and other content on this website is copyright of Mucky Paws Salon unless explicitly stated otherwise. It may only be downloaded or copied without first obtaining permission for personal, non commercial use.

If you wish to reproduce website content in any other way, or for any other purpose, you must first contact Mucky Paws Salon for permission.


Mucky Paws Salon may have links to other websites. Mucky Paws Salon is not responsible for the contents, nor does it warrant the accuracy or reliability of any linked website. Denise Dormer IT Services, to the extent permissible by law, excludes all liability which may arise from your use or reliance on the information or contents contained in the linked site.


All trademarks on this site remain the property of their respective owners and are used for identification purposes only.

Virus protection

Although care is taken to check and test material at all stages of production, Mucky Paws Salon cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Intellectual property

By sharing any contribution (including any text, photographs, graphics, video or audio) with Mucky Paws Salon you agree to grant to Mucky Paws Salon, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons).

Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.

Call Now ButtonCall Me